Vending machines and ATMs are considered accessible when they fulfil the following conditions:

1. There is at least one frontal or lateral interaction space ensuring privacy. The floor surface is smooth and non-slippery with a gradient of no more than 2%.

2. If the vending machine protrudes from the vertical wall, edges must extend to the
floor in all its plane projection.
3. Screen and keyboard are visible from a point located 1000 mm above the floor.
There are no reflections or glare.
4. Direct illumination of the screen has to be avoided.
5. All interaction and control buttons, as well as containers for shipment of products, must be placed at a height between 400 mm and 1200 mm (preferred between 900 mm to 1000 mm) from the floor and must be separated at least 600 mm from any corner.
6. Control buttons shall present high embossed text and Braille.

 

When bank, identification or validation cards have to be used, the device must meet the following requirements:
• The card slot is located at a height between 800 mm and 1200 mm from the floor level and is bevelled to facilitate its introduction.
• It has contrasted colour with the background surface. Tactile symbols and
graphics that represent the card inserting direction must be included.
• It must have a visual and acoustic system to indicate validation of access to the
service and to alert in case of forgetting card or money.
• It shall provide audio for all information.
8. In the case of transport ticket vending machines or ATMs a CCTV Intercom shall be provided if personnel assistance is not available.
9. The slots are wide and have a funnel effect that facilitates the insertion of coins or cards.

 

In all instances, there shall be sufficient dimensions to collect products issued or to
retrieve the card.

Full Guidance

FUv1
FUv2

FUv1

One frontal or lateral interaction space 865 – 1420mm

FUv2

Floor surface is smooth, non-slippery with a gradient ≤2%

FUv3
FUv4
FUv5

FUv3

Screen and keyboard are visible from a point located 1000mm above the floor

FUv4

Screen and keyboard with no refection or glare

FUv5

Control buttons height between 400 – 1200mm and ≥600mm from any corner if exist

FUv11
FUv6

FUv6

Control buttons with high embossed text and braille

FUv11

Slots are wide and have a funnel effect

FUv7

FUv7

Card slot height between 800 – 1200 mm

FUv9
FUv9
FUv10
FUv10

FUv8

Visual and acoustic indication system and alarm system provided

FUv9

Audio information provided

FUv10

CCTV intercom provided

Glossary of Terms

Braille is a system of reading and writing by touch used by the blind. It consists of arrangements of dots which make up letters of the alphabet, numbers, and punctuation marks

LUX is a unit of illumination equal to the direct illumination on a surface that is everywhere one meter from a uniform point source of one. It is used in universal design to determine if an area is adequately lit by natural daylight or artificial lighting so people with poor vision are able to navigate a space safely.

Pendulum test value (PTV) is a measurement of the slip resistance of a floor surface, either an external or internal floor of a building. The least slip resistance a surface material is, the more likely people may skid or trip, especially in wet conditions. In average circumstances, slip-resistance is as follows:

0-18 = very low slip-resistance.

18-25 = moderate slip-resistance.

25-36 = good slip resistance.

Light Reflectance Value (LRV) is a numeric scale that is used to identify how much light a colour reflects or absorbs. It is used in universal design to identify the contrast between two colours. This can help to determine if there is sufficient contrast to visually identify a feature such as a fonts on a sign, elevator call button, a handrail and other items which need to be seen by visually impaired people.

Flat topped elongated bars in the paving surface under feet of blind people. They are used as a directional sign to assist the independent mobility of people with visual disabilities.

Tactile pavements are textured surfaces with contrasted colour that are perceptible and identifiable by feel or cane or residual functional vision that warns or informs people with visual disabilities.

Tools and Templates

Banks and Service Centres
Shop Floors
Building Entrances

Relevant Guidance