Commercial kiosks must meet the following:


1. It shall have a customer counter with a lateral or frontal interaction space.
2. Outdoors kiosks shall have a pergola in the front side.
3. This interaction space shall be linked to an accessible path.
4. It shall be equipped with a hearing enhancement system and a post indicating such.
5. All controls shall be at a maximum height of 1200 mm.
6. All information shall be provided in audio and visual formats.
7. Visual information shall be well contrasted and in a minimum of 14 pt.

Tools and Templates

FCK1
FCK2
FCK3
FCK5
FCK6

FCK1

Customer counter with lateral or frontal interaction space 865 x 1420mm

FCK2

With pergola in the front side for outdoor

FCK3

Linked to an accessible path

FCK4

Equipped with hearing enhancement system and  indicating post

FCK5

Controls at height of 1200mm

FCK6
Audio and Visual information provided

FCK1
FCK2
FCK3
FCK5
FCK6

FCK1

Customer counter with lateral or frontal interaction space 865 x 1420mm

FCK2

With pergola in the front side for outdoor

FCK3

Linked to an accessible path

FCK4

Equipped with hearing enhancement system and  indicating post

FCK5

Controls at height of 1200mm

FCK6
Audio and Visual information provided

Glossary of Terms

Tactile pavements are textured surfaces with contrasted colour that are perceptible and identifiable by feel or cane or residual functional vision that warns or informs people with visual disabilities.

Truncated domes in a grid pattern to provide a tactile surface under feet of blind users. They are used as a used as a warning of upcoming level changes or obstacles on the course of travel.

Flat topped elongated bars in the paving surface under feet of blind people. They are used as a directional sign to assist the independent mobility of people with visual disabilities.

Pendulum test value (PTV) is a measurement of the slip resistance of a floor surface, either an external or internal floor of a building. The least slip resistance a surface material is, the more likely people may skid or trip, especially in wet conditions. In average circumstances, slip-resistance is as follows:

0-18 = very low slip-resistance.

18-25 = moderate slip-resistance.

25-36 = good slip resistance.

Light Reflectance Value (LRV) is a numeric scale that is used to identify how much light a colour reflects or absorbs. It is used in universal design to identify the contrast between two colours. This can help to determine if there is sufficient contrast to visually identify a feature such as a fonts on a sign, elevator call button, a handrail and other items which need to be seen by visually impaired people.

A tree grate is a metallic grating installed at the same level with the surrounding surface around a tree that allows the soil or sand underneath to stay uncompacted and the pedestrians to walk near the tree without stepping on the soil or sand

A manhole cover or maintenance hole cover is a removable plate forming the lid over the opening of a manhole, an opening large enough for a person to pass through that is used as an access point for an underground vault or pipe.

Glare can be caused by bright direct or reflected sunlight that can cause discomfort to people or distract them causing a hazard. This is especially important for people with poor visibility.

Tools and Templates

Hotels and Spas
Banks and Service Centres

Relevant Guidance