Reception and Payment Desks -

Reception desks and counters should be designed to be accessed and used by wide range of people’s ability and height on both customer and staff side.
The floor level should be the same on both the staff and customer side of desk.
Counters and desks should be set at two heights:
Maximum 760mmm high for people seated and a knee recess at least 700mm high 950-1100mm for people standing
Knee recess should be 500mm deep on customer side and 650mm deep on the staff side.
The counter depth where there is space for a wheelchair user should be at least 700mm
The lower section of counters should be at least 1800mm wide.
Provision of additional seats at lower counter should be considered.
All exposed edges and corners should be well rounded.

Reception and Payment Desks